Se quando tenti di eseguire un comando TPM (Trusted Platform Module) su un computer ^{(TPM (Trusted Platform Module))}Windows 10 e non riesce con ID evento 14^{(Event ID 14)} e/o ID evento 17^{(Event ID 17)} , questo post ha lo scopo di aiutarti. In questo post, identificheremo le possibili cause e forniremo le soluzioni appropriate che puoi provare per aiutarti a mitigare questo problema.

Quando si verifica uno di questi errori di ID evento^{(Event ID)} , verrà visualizzato il seguente messaggio di errore completo nel registro eventi;

Log Name:      System
Source:        TPM
Date: 
Event ID:      14
Task Category: None
Level:         Error
Keywords:     
User:          SYSTEM
Computer:      WIN10PC.CONTOSO.COM
Description:
The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Log Name:      System
Source:        TPM
Date: 
Event ID:      17
Task Category: None
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      WIN10PC.CONTOSO.COM
Description:
The Trusted Platform Module (TPM) hardware failed to execute a TPM command.

Questo problema di ID evento 14 e 17^{(Event ID 14 and 17)} si verifica a causa di un problema con il dispositivo TPM che impedisce a Windows di comunicare e di usare il dispositivo TPM per le funzionalità^{(using the TPM device for the functionalities)} che si basano su TPM come BitLocker , Modern Authentication e Next Generation Credentials .

ID evento 14^{(Event ID 14)} e 17, errore del comando TPM

Se riscontri questo errore su Windows 10 problema, puoi provare la soluzione alternativa consigliata descritta di seguito per risolvere il problema.

Assicurati^(Make) che siano installati i seguenti aggiornamenti:

• Ultimo aggiornamento dello stack di manutenzione (SSU) e aggiornamento cumulativo mensile (CU)^{(Servicing Stack Update (SSU) and monthly Cumulative Update (CU))} in Windows
• Aggiornamento disponibile del firmware del BIOS^{(BIOS Firmware)} o del firmware del dispositivo TPM^{(TPM Device Firmware)} sui siti Web di supporto del produttore.

Se il problema persiste, contatta il fornitore dell'hardware o il produttore del dispositivo per diagnosticare il tuo  dispositivo TPM .

Hope this helps!

Fix Event ID 14 and 17 - TPM command failure on Windows 10

If when you attempt to execute a TPM (Trusted Platform Module) command on a Windows 10 computer and it fails with Event ID 14 and/or Event ID 17, then this post is intended to help you. In this post, we will identify the possible causes, as well as provide the appropriate solutions you can try to help you mitigate this issue.

When you encounter any of these Event ID errors, you will receive the following full error message in the event log;

Log Name:      System
Source:        TPM
Date: 
Event ID:      14
Task Category: None
Level:         Error
Keywords:     
User:          SYSTEM
Computer:      WIN10PC.CONTOSO.COM
Description:
The device driver for the Trusted Platform Module (TPM) encountered a non-recoverable error in the TPM hardware, which prevents TPM services (such as data encryption) from being used. For further help, please contact the computer manufacturer.

Log Name:      System
Source:        TPM
Date: 
Event ID:      17
Task Category: None
Level:         Information
Keywords:      
User:          SYSTEM
Computer:      WIN10PC.CONTOSO.COM
Description:
The Trusted Platform Module (TPM) hardware failed to execute a TPM command.

This Event ID 14 and 17 issue occurs because of an issue with the TPM device preventing Windows from communicating and using the TPM device for the functionalities that rely on TPM such as BitLocker, Modern Authentication and Next Generation Credentials.

Event ID 14 and 17, TPM command failure

If you’re faced with this error on Windows 10 issue, you can try the recommended workaround described below to resolve the issue.

Make sure the following updates are installed:

• Latest Servicing Stack Update (SSU) and monthly Cumulative Update (CU) in Windows
• Available update of the BIOS Firmware or TPM Device Firmware on manufacturer’s support websites.

If the issue persists, contact the hardware vendor or the device manufacturer to diagnose your TPM device.

Hope this helps!

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